Shipping policy

Where we ship

We ship within the United States.

Ship-from location

Orders ship from our distribution center at 1750 Young Ct, Ste A, Norcross, GA 30093.

How orders ship

Cabinets and cabinet components ship by LTL (less-than-truckload) freight with curbside delivery.

Freight charges

Freight is not included in product prices and shipping is not free. At checkout the shipping line reads "LTL Freight - Billed Separately After Order" and shows $0.00. After you place your order, we quote the freight cost and send you a separate freight invoice.

Payment before shipment

Unless Kilim USA Corp. has signed a written alternative payment schedule for a specific project, all amounts must be paid before products are processed, released or shipped.

Made to Order products

Products marked "Made to Order" on the product page are produced after the order is placed.

Receiving your order and damage claims

At pickup or delivery, check the pallet or package count and the visible condition of the shipment. Note any visible shortage or damage on the receipt or bill of lading before signing.

Submit one consolidated written claim for visible damage, concealed damage, shortage or incorrect product within five (5) business days after pickup or delivery. Include the invoice or sales order number, the affected SKU and quantity, a description, photos of the product and packaging, and the signed delivery document. Do not assemble, modify or install products under claim before Kilim responds.

Returns

Returns are covered by our Refund Policy.

Questions

Call +1 (470) 750-7750 or email info@euromastercabinet.com.